Service Desk Specialist
West Lafayette, IN West Lafayette, IN Estimated:
$30.
8K - $39K a year Estimated:
$30.
8K - $39K a year 23 hours ago 23 hours ago 23 hours ago Job Summary The Service Desk Specialist will address technical issues to ensure a quick restoration of service or proper escalation You will Provide real time escalation points for customer, technical and administrative issues Provide tier 1 remote desktop support and work with tier 2 desktop support staff to escalate advanced issues Follow up on all trouble reports.
Proactively generate technical documentation in the form of knowledgebase articles Perform infrastructure monitoring and Event Management process duties Initiate event response procedures when the need arises Participate and/or lead major incident responses, such as engaging proper communication channels or leading a phone bridge This position is a hybrid position where you will be working on campus as well as remotely What We Are Looking For:
Education and
Experience:
Associate degree Minimum one (1) year customer service or information technology experience In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience Skills Needed:
Excellent oral and written communication skills Team building skills Ability to:
Convey complex technical information to non-technical individuals at all levels Recognize problem areas and propose necessary changes Mediate between technical groups to obtain timely resolutions Work well under pressure, facilitate solutions and meet deadlines and milestones Additional Information:
All new hires will be expected to follow Protect Purdue Purdue University will not sponsor employment authorization for this position A background check will be required for employment in this position FLSA:
Non- Exempt Retirement Eligibility:
Defined Contribution Waiting Period Purdue University is an EEO/AA employer fully committed to achieving a diverse workforce.
All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply Benefit Statement:
Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
8K - $39K a year Estimated:
$30.
8K - $39K a year 23 hours ago 23 hours ago 23 hours ago Job Summary The Service Desk Specialist will address technical issues to ensure a quick restoration of service or proper escalation You will Provide real time escalation points for customer, technical and administrative issues Provide tier 1 remote desktop support and work with tier 2 desktop support staff to escalate advanced issues Follow up on all trouble reports.
Proactively generate technical documentation in the form of knowledgebase articles Perform infrastructure monitoring and Event Management process duties Initiate event response procedures when the need arises Participate and/or lead major incident responses, such as engaging proper communication channels or leading a phone bridge This position is a hybrid position where you will be working on campus as well as remotely What We Are Looking For:
Education and
Experience:
Associate degree Minimum one (1) year customer service or information technology experience In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience Skills Needed:
Excellent oral and written communication skills Team building skills Ability to:
Convey complex technical information to non-technical individuals at all levels Recognize problem areas and propose necessary changes Mediate between technical groups to obtain timely resolutions Work well under pressure, facilitate solutions and meet deadlines and milestones Additional Information:
All new hires will be expected to follow Protect Purdue Purdue University will not sponsor employment authorization for this position A background check will be required for employment in this position FLSA:
Non- Exempt Retirement Eligibility:
Defined Contribution Waiting Period Purdue University is an EEO/AA employer fully committed to achieving a diverse workforce.
All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply Benefit Statement:
Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days.
Estimated Salary: $20 to $28 per hour based on qualifications.
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